Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 344

Sales Call Center Marketing Personalization 344

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Enterprise 112

Enterprise Best practices Feedback Education 112

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Beyond Philosophy

OCTOBER 5, 2023

Our sales tax is called the VAT, which stands for Value Added Tax. However, as I finished my transaction, I noticed an added processing fee of £3 to the ticket price, around $5. It annoyed me because I was doing all the “processing” work, so why were they charging me a fee? I shouldn’t joke; they might!)

Airlines 379

Airlines Consulting Consulting Education 379

ShepHyken

APRIL 18, 2022

Not every shopper falls neatly into one of two categories, and many have different behaviors for different product categories. Gartner has identified observability as, “…the evolution of monitoring into a process that offers insights to speed innovation and enhance CX.”. by Annette Franz. (CX

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Onboarding is one of the first times your customer engages with your business.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

B2B 91

B2B CRM Enterprise Upselling 91

Beyond Philosophy

NOVEMBER 15, 2017

They are focused on sales or margins or operational efficiency, and, to be fair, these areas are crucial to any business. However, putting the customer at the center of everything you do doesn’t have to conflict with sales, margins or operational efficiency. Four categories represent different levels of Customer Centricity.

Customer centricity 313

Customer centricity Journey mapping Consulting Consulting 313

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. We have been able to automate monthly usage summaries for clients and improve our health scoring.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Let’s break down how customer journey touchpoints fall into each category. During the sales process, including sales appointment scheduling, meetings and payment processes.

B2B 115

B2B Journey mapping SaaS Engineering 115

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. We came up with detailed categories and placed them in the sidebar.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Enable URL rewrites and ensure a logical hierarchy for category and product URLs. Ensure that the sitemap is regularly updated to include new products or pages.

Engineering 62

Engineering Enterprise Sales Management 62

ShepHyken

JULY 1, 2022

This week we feature an article by Prabhjinder Bedi, Chief Growth Officer at Tech Mahindra Business Process Services. You can read some reviews about the location and some blog posts. . Over time, the AR category is likely to account for a considerable revenue share. User-generated content.

Airlines 179

Airlines Upselling Customer Experience Chatbots 179

ProProfs Blog

NOVEMBER 6, 2020

This blog will help you decode every open-ended response in 5 easy steps. With this faster process, you have a better chance to explore extensively. Lower Price: An automated process will take less time, as well as less manual work as compared to a manual process. You need to bring the responses into the same category.

Surveys 107

Surveys Feedback Sales Customer Support 107

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

AWS Machine Learning

MARCH 4, 2024

It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. Reduced hallucination – Businesses require predictive, controllable outputs from AI systems directing automated processes or customer interactions. For the vast majority of workloads, Sonnet is 2x faster than Claude 2 and Claude 2.1

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. Customer touchpoints can be categorized into three broad categories: Pre-purchase touchpoints – The pre-purchase touchpoints occur before a prospect converts into a customer. Map the customer interactions.

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

aircall

NOVEMBER 7, 2022

It offers a category-defining Customer Experience Automation (CXA) platform that helps over 180,000 businesses in 170 countries meaningfully engage with their customers. . Eliminate manual data entry, and use call data to automate and personalize sales outreach, follow-up emails, and marketing campaigns. Take calls with context.

Call Logging 89

Call Logging CRM Sales Marketing 89

Totango

AUGUST 5, 2022

Client onboarding questionnaires are usually administered shortly after the client becomes a paying client or, in some cases, during a sales discovery session. A client onboarding questionnaire can help you: Make a smooth handoff between your sales team and your customer success team.

B2B 83

B2B SaaS Journey mapping Sales 83

Totango

AUGUST 9, 2022

B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Beyond Philosophy

DECEMBER 22, 2014

My point is there is a whole category on Ebay called, “ Celebrity Owned ,” ostensibly because there is more value perceived in these items. But the subconscious mind is processing them nonetheless and creating an emotional response to them that is affecting our behavior in a given situation. But I digress. Cooties and Retail.

Customer Experience 403

Customer Experience Customer emotions Employee engagement Customer centricity 403

Totango

DECEMBER 14, 2021

This can help you prevent customer churn in the process of building loyalty. You can segment your customer base to give different gifts to different customer categories. A way to build loyalty and generate revenue at the same time is by extending holiday discount sales offers. Give Customers Holiday Gifts.

Upselling 82

Upselling Sales Enterprise Technology 82

Nicereply

DECEMBER 28, 2022

The Nicereply team would like to thank you for spending time and attention on our blog. Support Talks: Sales as Part of a Customer Experience Team. In 2022, we devoted more attention to it and we created a special category for it. We like it if we can inspire you (not only on our blog). It means a lot to us! Content Pie.

Customer centricity 52

Customer centricity Education Customer Experience Sales 52

TeleDirect

DECEMBER 14, 2023

It was a time-consuming process that didn’t always achieve the optimum ROI. Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research. Fortunately, times have significantly changed.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

Totango

APRIL 30, 2021

To compare the cost of customer retention versus customer acquisition, let’s start with average customer acquisition cost (CAC), which tends to be the more expensive of the two categories. To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. Email marketing.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

JivoChat

APRIL 27, 2022

You can provide a great customer experience by personalizing all the details of your ecommerce, such as the storefront, product pages, cart, and the checkout process. You can allow your clients to book consultations online, provide them with financial tools, which the access can be controlled as you prefer, and develop a finance blog too. .

Real estate 75

Real estate Consulting Consulting Education 75

ProProfs Blog

JANUARY 28, 2021

This blog is designed to precisely address your concerns. Where to Feature Customer Testimonials to Get More Sales. Publish Blog Posts and Case Studies. They started a series of video interviews with a few of their Business plan’s users, which was showcased on their blog in the form of an article.

Feedback 148

Feedback Surveys Customer Support Sales 148

JivoChat

MAY 10, 2022

You will find a huge variety of layouts for different website types, for instance, for creating landing pages, portfolios, blogs, and online stores. . First, you are going to need to insert the brand’s name, select your industry category, and choose from different style options, then Wix is going to tailor a personalized logo for you.

Real estate 75

Real estate Engineering Analytics Advertising 75

aircall

SEPTEMBER 15, 2021

Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. The Aircall Team’s Top 10 Sales Books.

Sales 62

Sales SaaS Best practices Metrics 62

ProProfs Blog

FEBRUARY 28, 2020

The next sections of this blog answer these questions precisely: The Brand Awareness Survey Guide. Maybe you have been misreading them and their buying process. This means: when prompted with a list of brands that make products in a particular category, how well is the customer able to recognize your brand? Customer Persona.

Surveys 143

Surveys Metrics Marketing B2B 143

Beyond Philosophy

JUNE 18, 2021

In other words, changing the price did little on the sales side. However, if the difference was significant between X and Y, then changing the price did change things a lot on the sales side. For example, in a grocery store, you might have reduced the price of your product, and it affected sales. Through what channels?

Sales 221

Sales Consulting Consulting Advertising 221

aircall

FEBRUARY 1, 2023

Regarding pricing, CallHub has two distinct pricing categories for voice and text. Top Features to Look for in a CallHub Alternative How do you know when you’ve found the ideal alternative for your sales and support team? It delivers contact details and previous call notes so sales and support teams can personalize every call.

Customer Experience 62

Customer Experience Interactive Voice Response Analytics CRM 62

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation. Digital Everything.

Airlines 499

Airlines Healthcare Government Self service 499

Totango

MAY 11, 2021

Sales and marketing managers. In some cases, there may be other categories of stakeholders. Certain stakeholders will have more influence than others on your client’s decision-making process. You can apply segmentation to group stakeholders into different categories in order to facilitate automated communication processes.

Management 84

Management Best practices Journey mapping Metrics 84

Totango

AUGUST 16, 2022

Here are some leading examples from five different categories of software that can help you improve your customer retention. Customer relationship management apps let you track client interactions so that your marketing and sales teams can personalize and optimize engagement with customers. Customer Relationship Management: Hubspot.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Nicereply

MAY 11, 2021

Are your users expecting to find your FAQ section in the “ HELP ” or “ Resource ” category? The way you would set this up is – you would create categories that would represent the main pages of your navigation (eg. Home, Shop, Contact us, Blog…). Are they able to navigate your knowledge base?

Self service 98

Self service Call Center Customer Support Metrics 98

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133